July 23, 2026

Beyond Coverage Expansion: Exploring Persistent Barriers to CGM Utilization in the Clinical Environment

Continuous glucose monitoring (CGM) improves glycemic control and reduces acute events, yet adoption remains low despite expanded coverage. Real-world evidence...

July 22, 2026

CCS Medical CTO Richard Mackey on AI, Data, and the Future of DME in Chronic Care Management

On the Claim to Fame DME podcast, hosts Alex and Wayne interview Richard Mackey, CTO of CCS Medical, a 30+...

July 9, 2026

Solving chronic care fragmentation may be agentic AI’s biggest opportunity

A layer of automated coordination and informed execution can help organizations rethink how they approach the chronic care delivery process.

June 1, 2026

InformationWeek Podcast: CIOs on advocating for uncertain tech bets

Richard Mackey, CIO at CCS Medical, and Heather Hinton, CISO at Sitecore, discuss how they get other stakeholders on board...

May 19, 2026

CCS Unveils New Research at ISPOR 2026: Longitudinal Coaching and Education Sustain CGM Outcomes Beyond Initiation

As healthcare providers and health plans grapple with growing continuous glucose monitoring (CGM) adoption and persistent gaps in diabetes outcomes...

May 15, 2026

CCS Accelerates Generative AI With Reinforcement Learning On Adaptive Engine

CCS is a chronic care management organization that provides direct-to-patient medical supplies and services to those managing diabetes in the United...

May 8, 2026

Adaptive ML and CCS accelerate patient support with Meta Llama and AWS

Adaptive ML, a company that develops reinforcement learning software for enterprise AI, set out to help CCS, a leading provider of...

May 1, 2026

CCS Medical Deploys Enterprise Agentic AI Platform for Chronic Care Support

The company says its CeeCee system will handle 25% of calls and automate up to 80% of intake documents by...

April 29, 2026

CCS Deploys Agentic AI Platform to Support Complex-Care Patients

In its first four months, CeeCee is expected to independently handle 25% of incoming calls.

April 28, 2026

CCS Deploys Enterprise-Wide Agentic AI to Transform Chronic Care Delivery

CCS’s AI platform, CeeCee, is projected to save more than 30 per cent in annual operating costs while autonomously resolving...

April 28, 2026

CCS launches comprehensive AI platform

The solution, CeeCee, is a comprehensive platform trained on CCS’s own proprietary knowledge and data to deliver empathetic, personalized support...

April 28, 2026

CCS deploys enterprise-wide agentic AI across chronic care operations

While some healthcare companies are testing out agentic AI tools, CCS is betting big on the technology as it developed...

April 28, 2026

CCS Becomes First Chronic Care Management Organization To Deploy Enterprise-Wide Agentic AI To Better Serve the Complex Patient Journey

CCS’s AI platform, CeeCee™, is projected to save more than 30% in annual operating costs while autonomously resolving routine patient...

April 13, 2026

Agentic AI: Move from friction to flow

When care delivery stalls, the risk isn’t theoretical. It shows up in delayed starts, disrupted therapy and preventable complications. And the...

March 16, 2026

Agentic AI: Think beyond speed

Many leaders assume the primary value of AI agents lies in speed—handling more patient interactions faster, reducing workforce strain, and...

March 4, 2026

AI Can’t Feel Emotions, But It Can Be Designed to Care

AI-assisted chronic disease management is becoming a reality. Some of the biggest AI companies have set their sights on healthcare...

February 18, 2026

Agentic AI: Rethink, reorganize around AI

There’s a critical shift occurring in the world of AI. Just as the supplier community has come to grips with...

February 17, 2026

Sweet Wisdom: Managing Diabetes | The Care Table Ep. 14

Host Amy Huddleston speaks with diabetes expert Coni Dennis, DNP, RN, NE-BC about the complexities of diabetes, including its types,...

February 10, 2026

CCS, SweetSpot partner to expand access to care for people with diabetes

Collaboration will power proactive diabetes management with seamless, at-home technology and virtual support

February 10, 2026

St. Louis’ SweetSpot launches partnership with Florida company to help diabetes patients

St. Louis’ SweetSpot launches partnership with Florida company to help diabetes patients

February 10, 2026

Collaboration to provide data-driven remote care for diabetes management in the home

A new partnership is combining the latest AI technology with a human touch to provide proactive diabetes management for patients...

February 10, 2026

CCS and SweetSpot Announce Strategic Partnership to Expand Access to Data-Driven Remote Care for People with Diabetes

Collaboration will power proactive diabetes management with seamless, at-home technology and virtual support from diabetes educators between in-office care

January 17, 2026

Op-ed: ‘Gym Membership Syndrome’—Why adherence is the real battleground for health plans in 2026

Every January, gyms overflow with new members determined to finally prioritize their health. By March, the crowds thin, enthusiasm fades...

January 15, 2026

Agentic AI: Use agents to remove roadblocks

AI agents are artificial intelligence systems designed to function autonomously to complete specific tasks, such as routine appointment scheduling, medical...

January 2, 2026

More than 80% of eligible adults with diabetes do not use CGM despite benefits

Adults with type 1 or type 2 diabetes who used a continuous glucose monitor experienced fewer emergency department and inpatient...

December 18, 2025

CGMs Reduce Health Care Costs, but Remain Under Prescribed

Use of continuous glucose monitors (CGMs) among individuals with diabetes treated with bolus insulin is associated with a nearly 20% reduction in total...

December 16, 2025

Large National Claims Analysis Underscores Gap Between CGM Eligibility and Real-World Use in Diabetes Care

CGM users experienced fewer ED and inpatient days and better glycemic outcomes, but most eligible adults in this large cohort...

December 16, 2025

CGM devices for diabetics improve healthcare costs, users’ health but remain underutilized

Total healthcare costs were significantly lower among adults with diabetes who used continuous glucose monitoring (CGM) systems compared to those...

December 16, 2025

Landmark Study Reveals CGM Use Among Insulin-Dependent Diabetes Patients Reduces Healthcare Costs by 20% While Improving Clinical Outcomes—Yet 80% of Eligible Patients Still Not Using The Technology

Comprehensive Real-World Analysis from CCS Highlights Critical Gap in Diabetes Care Delivery

December 8, 2025

Agentic AI could transform treatment of chronic conditions

Artificial intelligence (AI) is helping to transform the medtech industry by enabling more accurate diagnostics and personalized treatments. In Part 1...

December 8, 2025

Recognizing and Addressing Patient Burnout Before It Derails Care

The day-to-day struggle of living with chronic disease can lead to patient burnout—that feeling of being worn down by the...

October 14, 2025

CCS CTO on AI: Powering a Shift From ‘Sick Care’ to Prevention

When AI starts understanding people—not just patients—‘the potential for impact becomes exponential,’ says Richard Mackey, CTO at CCS

October 9, 2025

Pharmacists overwhelmed by volume over value

Most pharmacists feel overwhelmed by competing job demands, which limit patient-centered care for those managing diabetes, a new CCS report...

October 9, 2025

Pharmacists struggling to keep up with needs of diabetic patients

Nearly half of pharmacists say that people with diabetes are not receiving the education and support they need, according to...

October 8, 2025

Pharmacists Strained by Time Pressures, Limited Resources in Diabetes Care

A CCS report found that pharmacists lack time for diabetes education as workloads rise, worsening disparities and threatening adherence.

October 7, 2025

CCS report highlights role of chronic care providers in supporting diabetes patients

As the number of diabetes patients continues to grow and pharmacy workloads intensify, a new report led by CCS highlights...

October 7, 2025

Pharmacists Strained as Diabetes Cases Rise, and Patients are Paying the Price

New report from CCS reveals pharmacists feel overwhelmed by the conflicting demands of their job, prioritizing speed and quantity of...

September 24, 2025

The High Cost of Non-Adherence: AI-Powered Interventions Save Medicare $10M in Diabetes Care

The U.S. healthcare system is at a critical inflection point, especially when it comes to managing chronic disease, which is...

September 10, 2025

AAHomecare Resources Demonstrate Key Role DME Providers Play in Supporting CGM Patients

The association has developed educational flyers for referral sources and Certified Diabetes Educators.

June 20, 2025

CCS Presents Four Peer-Reviewed Posters at American Diabetes Association’s 85th Scientific Sessions

CCS’s latest evidence-based research reinforces the most innovative and intelligent approaches to improving adherence and outcomes, while reducing the total...

June 19, 2025

AI-powered nudges for chronic disease care need emotional intelligence

AI needs to know when, where, and how to offer the most effective interventions

May 21, 2025

Leveraging Generative AI to Provide Personalized Diabetes Care Management with Richard Mackey CCS

Richard Mackey, Chief Technology Officer at CCS, focuses on the challenges faced by patients with diabetes and multiple morbidities, as...

May 20, 2025

CCS’s PropheSee Boosts CGM Adherence by 46% With AI Insights

PropheSee was awarded “Best Predictive Analytics Solution” as part of the MedTech Breakthrough Awards

May 16, 2025

Interview With CTO Richard Mackey About The Collaborative Care Program Company

CCS is a leading provider of collaborative care programs and home-delivered medical supplies for those with chronic conditions, specifically diabetes. Pulse...

May 15, 2025

CCS platform saves more than $10M

CCS has saved more than $10 million in taxpayer dollars through the use of PropheSee, its predictive analytics platform, according...

May 13, 2025

New Data Show CCS’s Predictive Analytics and Intervention Platform Is Highly Effective in Driving Continuous Glucose Monitoring Adherence in Medicare Population

CCS, a leading provider of clinical solutions and home-delivered medical supplies for those living with chronic conditions, announced new data-driven...

May 8, 2025

CCS’s PropheSee™ Named ‘Best Predictive Analytics Solution’ in 2025 MedTech Breakthrough Awards Program

Prestigious International Annual Awards Program Recognizes Standout Digital Health and Medical Technology Products and Companies

May 8, 2025

Standout Digital Health and Medical Technology Innovators Honored in 2025 MedTech Breakthrough Awards Program

MedTech Breakthrough, an independent market intelligence organization that recognizes the top companies, technologies and products in the global health and...

May 6, 2025

CGM Provision: The Source Matters

A new study shows better outcomes when patients receive diabetic supplies from a home medical equipment provider vs. pharmacies.

May 5, 2025

The surge: Riding the wave of diabetes tech

I was talking to Dr. Arti Masturzo, the chief medical officer at CCS, about the company’s latest study, which connects...

March 27, 2025

Research Finds Benefit From DME Suppliers For People Living With Diabetes

People living with diabetes who receive continuous glucose monitors (CGMs) through medical supply firms show higher compliance, lower costs of...

March 27, 2025

New Research Reveals a Critical Link Between Clinical Glucose Monitor Distribution Channel and Patient Outcomes

CCS, a provider of clinical solutions and home-delivered medical supplies for those living with chronic conditions, announced the publication of new research...

March 27, 2025

DME Providers Lead to Better CGM Adherence and Lower Healthcare Costs Compared to Pharmacies

New research published in Clinical Diabetes, a peer-reviewed journal of the American Diabetes Association, reveals that patients receiving continuous glucose monitors (CGM)...

March 27, 2025

DMEs improve adherence, lower costs & reduce utilization, study finds

There are significant advantages for patients receiving continuous glucose monitors through DME providers compared to pharmacies, including higher adherence rates,...

March 26, 2025

CGM Adherence and Costs Improve With DME Channel Over Pharmacy

Patients with diabetes who acquire continuous glucose monitors (CGMs) through durable medical equipment (DME) providers have higher adherence rates and lower costs...

March 25, 2025

For patients with diabetes, use of glucose monitors depends on how they get them

Researchers find patients are more likely to continue using them if they get them from medical equipment suppliers rather than...

March 25, 2025

New Research Reveals a Critical Link Between Clinical Glucose Monitor Distribution Channel and Patient Outcomes

Medicare Advantage patients receiving a CGM through a durable medical equipment provider were 22% more adherent after 12 months than...

March 21, 2025

DME providers can help physicians manage diabetes population, study finds

The No. 1 reason physicians cite for not prescribing a continuous glucose monitor is its complexity, a roadblock that DME...

March 4, 2025

61% of docs worry AI will increase prior auth denial rates, more than 60% of orgs using imperfect tools to manage unstructured data, plus 37 more stories

Research from CCS found 86% of endocrinologists and PCPs believe lack of ongoing diabetes education and coaching causes of low patient...

March 4, 2025

Addressing the Gap in Type 1 Diabetes Care with Personalized Coaching and Education

Arti Masturzo, M.D., chief medical officer of CCS, spoke with Managed Healthcare Executive about the differences in coaching and guiding...

February 26, 2025

Study Finds Critical Gaps in Diabetes Management

A CCS report found education & coaching are critical to improving adherence, but providers are asked to refer patients through...

February 26, 2025

CCS study: Physicians ‘overwhelmed’ by soaring diabetes numbers

The vast majority of physicians caring for people with diabetes say they are overwhelmed, according to a new study from...

February 25, 2025

Gaps in Diabetes Patient Education and Rising Healthcare Costs

Although the importance of ongoing education is known for patients, less than half of those with diabetes receive formal instruction...

February 25, 2025

Crisis Looms in Diabetes Care: New Study from CCS Reveals Critical Gaps in Patient Education as Provider Burnout Intensifies

Majority of PCPs and endocrinologists agree education and coaching are critical to improving adherence, but providers continue to be asked...

January 27, 2025

Leveraging Generative AI to Manage Chronic Care Challenges

Richard Mackey is the Chief Technology Officer at CCS, a company that provides chronic care management services focusing on diabetes. CCS...

January 7, 2025

The Obesity Conversation: Moving Beyond Stigma and Shame

The conversation about what makes a “healthy” body has never been simple. Throughout every era of history, people have resorted...

January 6, 2025

Will 2025 Be the Year of Patient Burnout?

As we look toward the new year, a key step is bringing together stakeholders to better understand how burnout can...

January 2, 2025

Mental Health and Chronic Condition Care – 2025 Health IT Predictions

As we wrap up another year and get ready for 2025 to begin, it is once again time for everyone’s...

January 2, 2025

HLTH 2024: Revitalisation and Innovation with Dr. Andrea Austin and Dr. Arti Masturzo

In this episode of the HLTH 2024 series on CCIM, hosts Dr Elise Putt and Amandeep Hansra explore diverse career...

January 2, 2025

Packed emergency rooms, top hospitals, and treating diabetes: Our most popular patient experience stories of 2024

In our coverage of hospitals and the healthcare industry, we aim to offer perspectives on trends affecting patients and where...

January 2, 2025

How Digital Health Tools, AI, and Wearables are Transforming Care and Self-Management

Technology has been instrumental in shifting patients from passive participants to active, empowered leaders in their healthcare journeys.

December 2, 2024

Stakeholders push two-channel option for CGMs

Users of continuous glucose monitors have reported difficulties obtaining equipment and supplies when their insurers eliminate coverage under DME, adding...

November 18, 2024

Diabetes rates have quadrupled since 1990 — these are the 4 reasons

Around 830 million people worldwide have diabetes, a new study finds

November 12, 2024

As more pharmacies close, it’s time to rethink speed and convenience over outcomes for consumers

Health plans, providers, regulators, manufacturers, and digital health companies have all rallied around the notion that the consumers (formerly known...

October 15, 2024

The Truth About Food, Fast Food, and Healthcare

In this deeply moving episode of the Healthcare Trailblazers Podcast, we sit down with Dr. Arti Masturzo, Chief Medical Officer...

October 4, 2024

Study: Lower costs, higher adherence with CGM through medical benefits

According to a new study, patients with diabetes fare better when they receive a continuous glucose monitor (CGM) through a medical...

October 2, 2024

Patients do better, save money by getting glucose monitoring devices as medical benefit, study finds

Researchers found patients had better outcomes and lower costs by obtaining the devices through a medical benefit over a pharmacy....

September 23, 2024

Peer-Reviewed Research Shows CGM Benefits Through Medical Over Pharmacy

“CGMs are only effective if people use them. This first-of-its-kind research demonstrates that a physician’s decision to direct a patient to...

September 19, 2024

Study Shows CGM Devices Reduce Costs, Improve Care

CCS Medical research reveals diabetes patients receiving a CGM through a medical benefit had lower costs of care, higher device...

September 19, 2024

CGMs Through Medical Benefits: Improved Adherence and Cost Savings for Diabetes Patients, New Research Shows

A research study by CCS, a leading chronic care management company, reveals that patients receiving continuous glucose monitoring (CGM) devices through...

September 18, 2024

Study: Prescribing continuous glucose monitors under medical benefit may improve outcomes

If a patient receives a continuous glucose monitor device through their medical benefit, they may be more adherent and may...

September 17, 2024

Study: Using medical benefit can result in positive outcomes

Patients living with diabetes who use continuous glucose monitoring devices had 35% lower total cost of care and 23% higher...

September 17, 2024

People Living with Diabetes Fare Better and Have Lower Total Costs of Care When a Continuous Glucose Monitor Is Provided Through Medical Benefit Instead of Pharmacy Benefit

Patients receiving a CGM through the medical benefit had 35% lower total cost of care and 23% higher device adherence,...

August 26, 2024

Generative AI in health care: How far do we have to go and what can we do to accelerate progress?

Health care organizations of all types are increasingly signaling that they are “all in” on generative artificial intelligence (GenAI), the type of...

August 22, 2024

Among adults with diabetes, 57% believe they can manage it with GLP-1s alone

A majority of people with diabetes rely on their primary care provider for diabetes management and believe using drugs such...

June 24, 2024

Game Changers Podcast with Roy Wills

Listen to our latest episode with the Chief Medical Officer at CC, Dr. Arti Masturzo MD MBA who shares some...

June 18, 2024

What Will It Take to Achieve Value From Digitally Enabled Diabetes Care?

A report from the Peterson Health Technology Institute (PHTI) found that many digital diabetes management platforms aren’t providing meaningful ROI for...

June 12, 2024

CCS Launches AI-Powered Model

CCS has launched PropheSee, an AI-powered predictive model for healthcare organizations focused on improving adherence in people with diabetes who...

June 12, 2024

CCS Unveils AI Predictive Model to Predict & Improves CGM Adherence in Diabetes Management

CCS — leading provider of clinical solutions and home-delivered medical supplies for those living with chronic conditions — today announced PropheSee™...

June 11, 2024

CCS unveils AI model to boost CGM adherence among patients with diabetes

Chronic care management company CCS is introducing an AI-powered predictive model aimed at improving adherence among individuals using continuous glucose...

June 11, 2024

CCS unveils PropheSee, a hyperpersonalized approach to chronic care

CCS Medical, a chronic care management company, is taking a personalized approach to chronic care treatment adherence through its new...

June 11, 2024

CCS Launches PropheSee™, an AI-Powered Predictive Model that Improves Therapy Adherence for People Living with Diabetes

New model proactively identifies patients most at risk of stopping usage of their continuous glucose monitor and drives interventions, resulting...

June 4, 2024

As Interest in GLP-1s Explodes, People Living With Diabetes Need Structured Support To Ensure Effective Use

By working together to build an ecosystem of support around people with diabetes, the healthcare system as a whole can...

May 6, 2024

Groundbreaking Patient Engagement and Consumer Insights Report Results with Dr. Arti Masturzo

With her mullet game strong and healthcare innovation insights even stronger, Dr. Arti Masturzo, Chief Medical Officer at CCS, captivates...

May 6, 2024

Dr Arti Masturzo Gives an In-Depth Look at CCS Survey Results Showing Misconceptions Around Diabetes Management

Survey results from more than 1500 patients with diabetes revealed that 57% believed glucagon-like peptide-1 (GLP-1) weight loss drugs alone...

April 30, 2024

Simplifying Holistic Chronic Care Management with Dr. Arti Masturzo, the Chief Medical Officer at CCS

Remembering that healthcare is a privilege and approaching it with a heart makes our community healthier.

April 19, 2024

Patient Advocacy is a Must Have Innovation

Today, RamaOnHealthcare talks with Arti Masturzo, MD, MBA, Chief Medical Officer at CCS, a 30-year-old company that is redefining chronic care management...

March 19, 2024

Arti Masturzo from CCS on the big misunderstanding of the GLP-1 drug

March 18, 2024

The New Lifestyle Coach: How AI Can Support Adherence for People with Diabetes

Living with diabetes is more than a full-time job. It’s a 24/7 commitment to monitoring thousands of tiny details related...

March 13, 2024

CCS ‘On Right Track’

Popular New Meds Don’t Do Away With Need for Education, Support