Adaptive ML and CCS accelerate patient support with Meta Llama and AWS

Adaptive ML, a company that develops reinforcement learning software for enterprise AI, set out to help CCS, a leading provider of clinical solutions and home-delivered medical supplies, improve response times and reliability across its patient service operations for people managing chronic conditions. The Adaptive ML team tested an AI agent designed to execute real operational tasks across internal systems using Llama models from Meta on Amazon Web Services (AWS). A proof of concept demonstrated a faster and more efficient approach to enterprise AI support workflows that reduced response latency by more than 90 percent.