CGM Sensor Support
CCS EDUCATION | 2 MIN READ
Helpful Tools for CGM Success
Get the most out of your CGM. Whether you seeking support due to a sensor problem, need a sensor replacement, or want to learn more about using your CGM, explore the resources below.
If your sensor is not working or your reading do not match how you feel, check your blood sugar with a fingerstick meter and follow your healthcare provider’s plan for treating highs and lows. If you think you are having a medical emergency, call 911.
Need Help Replacing Your CGM Sensor?
If your sensor is not working properly or stops early, contact the manufacturer directly for assistance and replacement options.
Dexcom
Call 888-738-3646
📌 Have the sensor and associated information, including the sensor serial number, available when requesting a sensor replacement.
📌Dexcom may request that you return the applicator, sensor, and/or sensor pack.
FreeStyle Libre (Abbott)
Call 855-632-8658
📌 Have the sensor and associated information, including the sensor serial number, available when requesting a sensor replacement.
📌Abbott may request that you return the applicator, sensor, and/or sensor pack.
MiniMed
Call 800-646-4633
▶️Video: How to Request Replacement Sensor Online
📌 Have the sensor and associated information, including the sensor LOT number, available when requesting a sensor replacement.
Explore CGM Resources
Changing A CGM Sensor Step-by-Step Video
Top Tips for Working Out With Diabetes Devices
Help Secure Your CGM Sensor – Tape Tips Webinar
Have More Questions About Your CGM Sensor?
We are here to help! Contact CCS for help with CGM supplies, adhesive and overpatch options, app compatibility questions, and general CGM support and education.
This site is for educational purposes only. Talk to your doctor or healthcare provider before making any decisions about your health.